Enter and view: Princess Royal Hospital - Women's services

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Summary of report content

Healthwatch Telford & Wrekin undertook an Enter and View visit to the Princess Royal Hospital – Ward 14 Gynaecology and the Early Pregnancy Assessment Unit (EPAS) on 21 January 2020.  This was part of a programme to visit all the wards in this hospital. The focus of this visit was to find out if patients, staff and visitors of Ward 14 – Gynaecology and EPAS were happy with their hospital care and support.  They spoke to 5 staff and 4 patients.

The report looks at the environment and facilities of the ward and considers whether patients receive good care.  They found that patients felt they received good care.  The staff have good relationships with their patients and work well together as a team. Staff kept patients informed about their care and their treatment plans.  The ward was a clean, tidy and well organised area.

There were 5 recommendations and the report contains a response from the provider.

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General details

Local Healthwatch
Healthwatch Telford & Wrekin
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Triage and admissions
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Discharge
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced/Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Maternity care
Obstetrics & Gynaecology
Name of service provider
Shrewsbury and Telford Hospital NHS Trust

Details of people who shared their views

Number of people who shared their views
9
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Pregnancy/maternity
Currently pregnant
Does this report feature carers?
No
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0
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