The Queen Elizabeth Hospital Feedback

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Summary of report content

Healthwatch Norfolk undertook engagement at the Queen Elizabeth Hospital to understand people's experiences of health and social care. They heard from 28 people.

Most people had positive experiences of care at the hospital. Most said that they were treated well by staff who were nice and friendly and cared for them or their relative well. On the other hand, some specific concerns and suggestions for improvement  included: 

  • Long waits and limited communication from Accident and Emergency. 
  • It was suggested that a toilet on Gayton Ward for visitors would be good. 
  • One visitor told of the difficulties finding Leverington Ward, including confusing coloured lines in the car park, unclear instructions on the car park machine, and difficulties understanding signage to the ward.
  • Improvements needed to the locker facilities in the MRI Medical Admissions Unit

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General details

Local Healthwatch
Healthwatch Norfolk
Publication date
Key themes
Access to services
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Parking and transport
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Hospital services- not stated
Inpatient care/General inpatients
Medical imaging, including radiography, ultrasound, MRI and nuclear medicine

Details of people who shared their views

Number of people who shared their views
28
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