Enter and view: Stonebridge Practice
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Healthwatch Brent undertook an enter and view visit to Stonebridge Practice on 29 September 2023. This visit was part of a series intended to allow Healthwatch Brent’s Enter and View team to follow up on recommendations made in their April 2022 report ‘Experiences of accessing a GP in Brent’. They spoke to 10 patients.
Patients were satisfied with the care they received at the GP Surgery. Staff were regarded as polite and efficient and easy to communicate with. The GP was fairly busy, regarding face-to-face appointments; and was much busier than one of the other GP Surgeries visited.
Some older patients said that they were still struggling with using PATCHS. However, the practice provides support and training for patients and a dedicated time-slot exist for this. Healthwatch Brent was informed by the staff of the advantages of using PATCHS, which was believed to reduce waiting times for appointments.
The visits gave Healthwatch Brent an opportunity to see how the GP Surgery has supported better access for patients since previous visits were conducted. Patients did feel better supported and that things had improved since the original visits were conducted.
The report contains three recommendations and a response from the provider.