Enter and view: Park Royal Medical Centre
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Healthwatch Brent undertook an enter and view visit to Park Royal Medical Centre on 7 October 2023. This visit was part of a seriese intended to allow Healthwatch Brent’s Enter and View team to follow up on recommendations made in their April 2022 report ‘Experiences of accessing a GP in Brent’. They spoke to 10 patients.
Patients were very satisfied with the care that was delivered at Park Royal Medical Centre. The standard of staff communication and politeness was very high. Staff at the entrance were incredibly helpful to patients and the entire staff gave a professional service - which should be recognized.
Park Royal Medical Centre is a clean and well maintained building; the waiting room walls are decorated with brightly colourful art work - making it a pleasant waiting area for children and adults. T
he Enter and View visits gave the Healthwatch Brent team an opportunity to see how the GP Surgery has supported better access for patients since the previous visits were conducted. Patients did feel better supported and that things had improved since the original project was carried out.
Offering patients a choice of whether to be seen face to face or via a telephone call is a great example of best practice. Several positive changes adopted during the pandemic, such as sending out equipment to patients’ homes, have been continued.
The report contains two recommendations.