Enter and view: Walton Manor
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Healthwatch Liverpool undertook an enter and view visit to Walton Manor Residential and Nursing Home on 8 April 2024. They spoke to six residents and multiple members of staff.
Most of the residents that Healthwatch spoke to had many positive things to say. Walton Manor appeared clean and well maintained with decorations making it feel homely. The outdoor areas and dining room area were particularly inviting. The security measures and CCTV on site helped the home feel safe and secure.
The few residents Healthwatch spoke to seemed happy with both the food and activities on offer. The long employment of key staff including the deputy manager, chef and activities coordinator seems to be creating a safe, caring, and fun environment for residents.
Healthwatch would encourage Walton Manor to continue with maintaining these good relationships and to be aware of what makes for positive interactions. This is especially important interacting with residents who may not have the capacity to understand a conversation and rely on non-verbal communication cues.
Overall, Healthwatch observed that Walton Manor seems a warm, inviting, and well-run care home with long serving staff that care deeply about their residents.