Care Quality Commission Engagement Summary Report

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Summary of report content

Healthwatch Norfolk was commissioned by the Care Quality Commission to gather feedback from homeless people about their experiences of health and social care.  They spoke to 32 people.

The report looks at:

  • People's experiences of health and social care services
  • Their experience of accessing health and social care services
  • Their experience of providing feedback on health and social care services

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General details

Local Healthwatch
Healthwatch Norfolk
Publication date
Key themes
Access to services
Caring, kindness, respect and dignity
Health inequality

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Community Mental Health Team (CMHT) and specialist MH services
Dentist
Emergency department (inc A&E)
General Practice (GP)
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
32
Seldom heard groups
Homeless people
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