Engagement Updates

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Summary of report content

Healthwatch Derbyshire report on key themes in their engagement and feedback data in Q4 2023/24.  The top themes were:

  • Access to services
  • Communication with patients
  • Staff attitude
  • Accessibility
  • Quality of treatment

The report also details the key themes for each of the following services:

  • GPs
  • Mental health services
  • Dentists
  • Autism services
  • Adult social care
  • Oncology services
  • Wheelchair services
  • CAMHS
  • Pharmacy
  • Learning disability community support

The report sets out other research Healthwatch Derbyshire have undertaken or are undertaking.

 

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General details

Local Healthwatch
Healthwatch Derbyshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Quality of treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Community Mental Health Team (CMHT) and specialist MH services
Dentist
Equipment services (including wheelchairs, incontinence, home adaptations)
General Practice (GP)
Oncology and cancer care
Pharmacy

Details of people who shared their views

Number of people who shared their views
133
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