Experiences of people using the Derbyshire Wheelchair Service

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Summary of report content

Healthwatch Derbyshire wanted to understand people's experiences of  the local wheelchaire service.  They collected the views and experiences of 101 people using an online survey. 

The impact of not having a properly fitting wheelchair or waiting a very long time for wheelchairs to be delivered is profound. Many people said that their physical and mental wellbeing is being affected, as well as their independence. There was a generally positive response to those who had a face-to-face appointment. 

Many stated that ‘The staff were helpful, respectful and kind’. Also, in-person appointments were ‘Excellent’, even if they did sometimes ‘Feel a little rushed’. The main feedback about what could improve the experience of using the Derbyshire wheelchair service is about better communication and improved speed of delivery.

 

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General details

Local Healthwatch
Healthwatch Derbyshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Equipment services (including wheelchairs, incontinence, home adaptations)
Name of service provider
AJM Healthcare

Details of people who shared their views

Number of people who shared their views
101
Types of disabilities
Physical or mobility impairment
Does this report feature carers?
Yes
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