Q4 patient experience report

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Summary of report content

Healthwatch Hounslow report on key themes in their patient feedback in Q4 2023 - 24.  During this period they heard from 1,592 people.

The top service types they received feedback on were:

  • GPs
  • Hospitals
  • Dentists
  • Other services

The report looks in detail at key themes in the feedback about each of these services.

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General details

Local Healthwatch
Healthwatch Hounslow
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Quality of treatment
Remote appointments and digital services
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
General feedback
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Hospital services- not stated
Pharmacy

Details of people who shared their views

Number of people who shared their views
1592
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