Insight Bulletin May 2024

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Summary of report content

Healthwatch Surrey report on key themes in the feedback they received during April 2024.  During this period they heard from 96 people.

The report looks at:

  • Clinical and compassionate care excellence
  • Making the NHS easier to access and navigate
  • Tackling health inequalities
  • Building a patient-centred culture

Would you like to look at:

General details

Local Healthwatch
Healthwatch Surrey
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Health inequality
Medication, prescriptions and dispensing
Parking and transport
Remote appointments and digital services

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Ambulances and paramedics
Dentist
Emergency department (inc A&E)
General Practice (GP)
Hospital services- not stated
Inpatient care/General inpatients

Details of people who shared their views

Number of people who shared their views
96
Did you find this attached report useful?
0
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