Experiences of Northwick Park Hospital

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Summary of report content

This report is based on the experience of 335 people. Feedback has been obtained from a variety of sources, including general outreach and comments posted online (Care Opinion and social media).

Findings suggest the vast majority of people receive good quality, compassionate treatment and care. However, many would like greater levels of support and communication, and shorter waiting times. Administration and telephone access are also cited as issues.

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General details

Local Healthwatch
Healthwatch Harrow
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Communication with patients; treatment explanation; verbal advice
Building, Decor and Facilities, including health and safety
Written information, guidance and publicity
Service organisation, delivery, change and closure
Caring, kindness, respect and dignity
Staffing - levels and training
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Oncology and cancer care
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Dentist
Maternity care
Other

Details of people who shared their views

Number of people who shared their views
335
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
No
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