Enter and view: Sunrise of Hale Barns

Download (PDF 745.84 KB)

Summary of report content

Healthwatch Trafford undertook an Enter and View visit to Sunrise of Hale Barns Care Home on 12 November 2019. It is registered to provide accommodation and support for up to 96 older residents some whom are living with dementia. They received 12 completed questionnaires from residents and talked with 12 residents, 1 visitor and 10 members of staff.

From the completed questionnaires and from their observations, Healthwatch Trafford felt that residents were treated with kindness and compassion. The initial impressions on entering the home was one of welcome. Staff were polite and convivial. The home was comfortable and warm, impeccably clean and odour free, and had the appearance and ambience of a hotel. Various information was on display in the public areas of the home for residents and visitors. Most of the staff members had worked at Sunrise for several years, and all staff members stated they were happy at the home and felt fully supported by the management.

The report contains 3 recommendations and one suggestion. The report doesn’t contain a response from the provider.

Would you like to look at:

General details

Local Healthwatch
Healthwatch Trafford
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Prevention of diseases, including vaccination, screening and public hygiene
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Staffing - levels and training
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Sunrise UK Operations Limited and Sunrise Living Limited.

Details of people who shared their views

Number of people who shared their views
23
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Types of long term conditions
Dementia
Does this report feature carers?
Yes
Seldom heard groups
People in stigmatised occupations (such as sex workers)
Did you find this attached report useful?
0
No votes have been submitted yet.