Enter and view: Cambrian Medical Centre

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Summary of report content

Healthwatch Shropshire (HWS) has received many comments regarding the

availability of GP appointments in the last year. The public seem generally

unaware of extended access appointments (appointments available outside normal

surgery opening hours) being available. HWS are gathering further information

about access to GP appointments through a hot topic. A hot topic is targeted

activity looking at one particular aspect of health and social care and inviting

views from the public.

The report covers visits to GP surgeries across Shropshire to discuss appointments and see how they are offering extended access appointments, if they are advertising them

in the surgery and if they are making patients aware of them when they ask.

Included in this report is information found on GP appointments, extended access appointments, digital access, reception provision and prescription access.

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General details

Local Healthwatch
Healthwatch Shropshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Report
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Remote appointments and digital services
Written information, guidance and publicity
Medication, prescriptions and dispensing
Staffing - levels and training
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
General outpatients and hospital-based consultants

Details of people who shared their views

Number of people who shared their views
13
Age group
Not known
Gender
All
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