Newton Court Medical Centre: Enter and view

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Summary of report content

The report outlines the findings of Healthwatch Windsor, Ascot and Maidenhead after an enter and view visit was conducted at the Newton Court Medical Centre on the 20th November 2019. They used observation and surveys to gather peoples experiences of services delivered, comparing their findings with the GP Patient Survey to identify any improvements or changes in the what people said.

By and large the people engaged felt neutral about their experiences, with some positive experiences relayed about communication. The centre was described as needing minor repairs and tidying and more privacy could be provided at the reception desk. People did not use the surgeries website very often and while some seemed to know that there was a Patient Participation Group to engage with the levels of awareness were low. Finally people reported that they did not necessarily get to see a GP of their choosing to ensure continuity of care.

Recommendations were made and a response from the provider was received stating they were working through them and would do what they could to improve.

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General details

Local Healthwatch
Healthwatch Windsor, Ascot & Maidenhead
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Parking and transport
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Public consultation and engagement
Written information, guidance and publicity
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
0
Age group
All
Gender
All
Sexual orientation
Not known
Pregnancy/maternity
N/A
Types of disabilities
Long term condition
Does this report feature carers?
Yes
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