The Symons Medical Centre: Enter and view

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Summary of report content

This report outlined the findings from an enter and view visit to the Symons Medical Centre by Healthwatch Windsor, Ascot and Maidenhead on the 19th November 2019. Findings were collected via observation and surveys. Unfortunately the Patient Participation Group provided no response and the surgery has not responded to the recommendations that were made.

Largely the findings were positive with improvements in peoples ability to get appointments being noted since this was raised previously via the GP Patient Survey. A new telephone booking system was introduced which appears to have made a difference for patients. The findings also showed that the majority of people only accessed the surgery website to find out opening times and awareness of the Patient Participation Group was low.

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General details

Local Healthwatch
Healthwatch Windsor, Ascot & Maidenhead
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Parking and transport
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Remote appointments and digital services
Public consultation and engagement
Written information, guidance and publicity
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
0
Age group
25 to 49 years
Gender
All
Sexual orientation
Not known
Pregnancy/maternity
N/A
Types of disabilities
Long term condition
Does this report feature carers?
Yes
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