Foot care Quality Assurance Visit
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Healthwatch Newham visited the foot health clinic at University of East London, Clinical Education Building, 1 Ferns Road on 5 September 2018. The aim of the visit was to find out about patients’ referral pathway experiences as part of their joint Quality Assurance Project with Newham Clinical Commissioning Group (NCCG).
The foot health clinic has an open referral system, meaning that they accept self-referrals, GP referrals and referrals from other health professionals. Patients must be registered with a Newham GP and the clinic accepts patients from all ages. The clinic does not have a standard appointment system as appointments are patient specific and are made according to the patients’ treatment plans.
On the day of the visit, HWN were able to speak with 7 patients. 20% of the patients spoken to rated their referral experience as ‘Excellent’. The only suggestion a patient had was to have transport available after appointments for those with mobility issues.
There was one recommendation about access to transport for people with mobility problems.