Continuing Care quality assurance visit

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Summary of report content

Healthwatch Newham visited the continuing healthcare service as part of joint Quality Assurance Visits with Newham Clinical Commissioning Group (CCG) on 2 October 2017. On the day of the visit service users were not on the premises as staff members conduct any Continuing Care requirements in a person’s home. Healthwatch Newham consulted with 8 users on the phone, who were contacted with prior permission.

The research looked at whether users were involved in their care and treatment plans, communication with staff, referrals and calls for assistance.

There was one recommendation about the use of agency staff.

The report includes a response from the provider.

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General details

Local Healthwatch
Healthwatch Newham
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity
Caring, kindness, respect and dignity
Referrals
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Primary research method used
Observation (eg Enter and View)
Survey

Details of health and care services included in the report

Details of health and care services included in the report
Other
Name of service provider
Newham CCG

Details of people who shared their views

Number of people who shared their views
8
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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