Enter and view: The Elms Day Hospital

Download (PDF 270.16 KB)

Summary of report content

Healthwatch Oxfordshire conducted and Enter and View visit to The Elms Day Hospital in November 2019. The Day Hospital provides community adult mental health services. Three patients and two staff members were spoken to, to collect their feedback.

The report found that service users valued the service highly and gave positive feedback. Physical care needs were also met at the Day Hospital. The staff were respectful and kind. However, the temperature was too hot and the IT software was not up-to-date which impacted on staff productivity.

The recommendations included that staff photo board be introduced; investment be made into IT infrastructure; keep the feedback board up-to-date; and to make available the eligibility criteria for patient transport. 

The service provider responded positively to the report. 

Would you like to look at:

General details

Local Healthwatch
Healthwatch Oxfordshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Staffing - levels and training
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Community Mental Health Team (CMHT) and specialist MH services
Name of service provider
The Elms Day Hospital

Details of people who shared their views

Number of people who shared their views
5
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Types of disabilities
Mental health condition
Does this report feature carers?
No
Did you find this attached report useful?
0
No votes have been submitted yet.