Healthwatch Stockton-on-Tees Annual Report 2018/19

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Summary of report content

In 2018/19 Healthwatch Stockton-on-Tees:

  • heard from 1845 people who told them about their experience of a number of different areas of health and social care.
  • Had 11 volunteers helping to carry out their work. In total they gave up 357 hours of their time
  • Helped 233 people who accessed Healthwatch advice and information online or contacted them with questions about local support, 94% more than last year
  • Carried out 30 Enter and Views in local health and social care services
  • Published 10 reports and shared them with stakeholders

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General details

Local Healthwatch
Healthwatch Stockton-on-tees
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Annual Report
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Administration (records, letters, results)
Caring, kindness, respect and dignity
Staffing - levels and training
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
Observation (eg Enter and View)
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Rehabilitation/enablement
Care home

Details of people who shared their views

Number of people who shared their views
1845
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Types of long term conditions
Dementia
Does this report feature carers?
Yes
Seldom heard groups
Refugees or asylum seekers
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