Enter and View: Rycote Practice

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Summary of report content

In February 2019 Healthwatch Oxfordshire together with Healthwatch Buckinghamshire ran a two-week project based in Thame to hear from residents about their views of local NHS and Health and Social Care services. The Enter and View visit to the Rycote Practice was part of this project.  They spoke to 11 patients and 8 staff in total.

Findings

  • The Rycote is one of two busy GP practices in the thriving town of Thame.
  • Continuity of patient care is at the heart of the practice ethos.
  • The practice is run by a hard-working and dedicated staff team who aim to deliver excellent care by working together.
  • In general, patients feel well informed and happy with the care they receive.

Recommendations

There were two recommendations about providing more information about feedback and complaints and letting people know that car parking is beyond the control of Health Centre staff.

There was a response from the provider to the recommendations in the report.

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General details

Local Healthwatch
Healthwatch Oxfordshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Booking appointments
Building, Decor and Facilities, including health and safety
Parking and transport
Communication with patients; treatment explanation; verbal advice
Complaints
Public consultation and engagement
Staffing - levels and training
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Name of service provider
Rycote Practice

Details of people who shared their views

Number of people who shared their views
19
Age group
Not known
Gender
All
Sexual orientation
Not known
Does this report feature carers?
Not known
Did you find this attached report useful?
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