Suffering in silence

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Summary of report content

According to the official records, there were 174,872 complaints about the NHS in 2013/14.

Yet through our research and our conversations with patients, care users and the public, we found that fewer than half of those who experience poor care actually report it. 

Using the views of the public, this report identifies where and why things are not working and, most importantly, how people want things done differently. 

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General details

Local Healthwatch
Healthwatch England
Publication date
Key themes
Complaints
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey

Details of people who shared their views

Number of people who shared their views
1676
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