Local intelligence report November to December 2019

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Summary of report content

This report contains the experiences of people during the period November – December 2019. This report looks at feedback from the following services:

  • Ambulance Service
  • Care/ Nursing Home
  • Community Based Services
  • District Nurses
  • Emergency Care Services
  • General Practitioners
  • Hospitals
  • Mental Health Services
  • Social Care
  • Dentists

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General details

Local Healthwatch
Healthwatch Walsall
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity
Accessibility and reasonable adjustments
Caring, kindness, respect and dignity
Staffing - levels and training
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy
Dentist
General Practice (GP)
Community Mental Health Team (CMHT) and specialist MH services
Adult social care, including care packages and social workers
Ambulances and paramedics

Details of people who shared their views

Number of people who shared their views
83
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
Not known
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