Enter and View: Station Drive Surgery

Healthwatch Shropshire undertook an Enter and View visit to the Station Drive Surgery on 3 December 2019 to look at extended access appointments.  They spoke to 5 patients, 3 staff and a representative from the Patients Participation Group.

Findings

• Healthwatch found the practice offered information about appointments including Extended Access in a variety of ways including: numerous leaflets on display throughout the waiting room and in the front window of the surgery; on posters on the notice board; a comprehensive website, and receptionists trained to offer a full range of appointments
• Patients found it easy to get an appointment with a GP at the surgery
• Four out of five patients knew about Extended Access appointments
• The surgery has an active Patient Participation Group and patient involvement is encouraged
• The surgery’s duty Doctor system works well and patients benefit from this as it keeps appointment waiting times down
• The surgery is very proactive in embracing new developments and looking for new opportunities for example research projects

Recommendations

There were no recommendations as Healthwatch felt that the surgery was making good efforts to make its patients aware of all types of appointments and offering the full range of appointments at all times

There is a response from the provider in the report.