Enter and view: Rowley Hall Nursing Home

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Summary of report content

Healthwatch Staffordshire undertook an Enter and View visit to Rowley Hall Nursing Home on 6 November 2019.  They assessed it against 8 indicators of a good care home:

Findings

  • the residents and relatives are happy with the service provided by the home.
  • There is good staff morale and staff provided good individual care to the residents and were happy with their working environment and the management of the home.
  • The refurbishment of the home to date appears to be of a good standard. The home is clean and comfortable with a happy and relaxed atmosphere.
  • The catering is good with everyone being pleased with the quality of the meals.

 Recommendations

  • The home should prioritise the implementation of the residents and relatives committee so views, suggestions and any complaints are noted and acted upon formally.
  • The home should arrange cover for staff shortages be arranged so that the Activity Coordinator does not have to cancel activities with groups or individuals in order to provide care.

 

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General details

Local Healthwatch
Healthwatch Staffordshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Complaints
Public consultation and engagement
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
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