Enter and view: Rowley Hall Nursing Home
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Healthwatch Staffordshire undertook an Enter and View visit to Rowley Hall Nursing Home on 6 November 2019. They assessed it against 8 indicators of a good care home:
Findings
- the residents and relatives are happy with the service provided by the home.
- There is good staff morale and staff provided good individual care to the residents and were happy with their working environment and the management of the home.
- The refurbishment of the home to date appears to be of a good standard. The home is clean and comfortable with a happy and relaxed atmosphere.
- The catering is good with everyone being pleased with the quality of the meals.
Recommendations
- The home should prioritise the implementation of the residents and relatives committee so views, suggestions and any complaints are noted and acted upon formally.
- The home should arrange cover for staff shortages be arranged so that the Activity Coordinator does not have to cancel activities with groups or individuals in order to provide care.