Enter and view: Alma Court Care Home

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Summary of report content

Healthwatch Staffordshire undertook an Enter and View visit to Alma Court Care Home on 12 November 2019.  They assessed it against 8 indicators of a good care home:

They concluded that it is a well-run home for residents, some of whom may have particularly challenging needs. They are well supported by the staff and it appeared that they are well cared for.

Recommendations

 The regular Supervision & Training procedure needs to be put in place. This is planned for end of November 2019.

The Handover Book on the day Healthwatch visited had not been filled in. They were told that the Nurse in Charge fills in the information during the last 30 minutes of the shift; but to ensure information is not missed it would be a good idea to fill in vital information as an event occurs.

The provider made a response to the report which is incorporated

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General details

Local Healthwatch
Healthwatch Staffordshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Public consultation and engagement
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Avery Homes (Cannock)Ltd.

Details of people who shared their views

Number of people who shared their views
1
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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