Enter and View: Manor House Nursing Home

Healthwatch Staffordshire undertook an Enter and View visit to the Manor House Nursing Home on 6 November 2019.  They assessed it against 8 indicators of a good care home:

Healthwatch Staffordshire concluded that his facility appears to be well managed and provides a good standard of care for its residents. The staff appear to be well trained and well supported. The atmosphere in the home is positive and cheerful. The facility is well maintained. The Healthwatch representatives were given a warm welcome and a great deal of time by the manager and staff at the home on a difficult day with building work in progress, a broken lift and a board meeting in the lounge. They found a well-run facility with well cared for residents in a happy environment.

Recommendation

The home should try and encourage the residents in the Mental Health unit to have some personal effects in their rooms and to encourage them to engage in more activities.

There was no response from the provider at the time of publication.