Enter and view: Blakelands Hospital

Healthwatch Milton Keynes undertook an Enter and View visit to Blakelands Hospital on 18 September 2019.  During their visit they spoke to 15 patients.

Findings

• On the basis of this visit, Blakelands Hospital appeared to be a well-run service based within a pleasant, clean and modern facility, which is easily accessible. The patient experience is very positive, and convenience plays a huge factor in making the choice to use the service. All the people spoken to reported positive experience in terms of quality of care and most patients said they could not think of anything they would change about the service.
• Patients find the service easy to access and like the short waiting times, both for referrals and whilst waiting to be seen.
• The hospital and reception area were well managed by friendly, professional staff and incidents are dealt with sensitively.
• Patients report being involved in making choices about their care and feel that they are listened to by consultants.
• The hospital felt welcoming; it was bright, clean and tidy with fresh décor and comfortable seating.

Recommendations

The hospital should:

• Explore ways to actively involve the Blakelands Hospital Patient Participation Group (PPG).
• Ensure patients are made aware of the facilities available to them in the waiting area