Enter and View: Leighswood Residential Home

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Summary of report content

On 21st August and 13th September 2019, Healthwatch Walsall undertook an Enter and View visit to Leighswood Residential Home to find out about the physical environment of the home and to observe and capture the experiences of the residents and their relatives.

Their overall view of the home was that it needed to improve. The report made 9 recommendations which included the home have dedicated staff roles, lounge furniture was improved, produce pictorial menu to assist residents with dementia, have a regular hair dresser to visit the home, health and safety issues, improve privacy and contact Dementia team for advice on aids for people who have dementia. The provider did not provide a response to the report.

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General details

Local Healthwatch
Healthwatch Walsall
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Public consultation and engagement
Food, nutrition and catering
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Name(s) of the partner organisation(s)
None
Primary research method used
Observation (eg Enter and View)
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
7
Age group
All
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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