Enter and view: Marquis Court Residential Home

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Summary of report content

Healthwatch Sunderland undertook an enter and view visit to Marquis Court Residential Home on 25 September 2019. They spoke to 14 people in total. They found that residents, staff, family and friends and managers felt:

  • The home had a strong visible management
  • Staff had both the skills and the time to do their jobs
  • The staff had a good knowledge of each resident and their changing needs
  • The home had a varied programme of activities
  • There was a good choice and flexibility around food and mealtimes, and the food was of a good quality
  • Residents had regular access to health professionals
  • The home accommodated residents’ personal, cultural and lifestyle needs
  • The home provided an open environment where feedback is actively sought and used
  • The home provided a physical environment which is suitable for the needs of the residents

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General details

Local Healthwatch
Healthwatch Sunderland
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
14
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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