Bridging the gap- a qualitative analysis of mental health support services for students in Manchester

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Summary of report content

This report presents the findings from Healthwatch Manchester’s research on Manchester’s student population and their understanding and awareness of Mental Health Support Services (MHSS) available in the city. 

Healthwatch Manchester held in-depth conversations with a total of 47 students currently studying at a range of universities and colleges in Manchester. Engagement took place across three sessions in central Manchester between November 2023 and February 2024.

The majority of students engaged are aware of the MHSS available to them. The majority also believe that their university of college provide support and information regarding those services.

However, the majority were not aware that they could use MHSS outside of their own university’s of college’s provision. Many revealed that despite being aware of MHSS being available, they did not know how to access them or where they are situated.

The report recommends:

  • universities and colleges should promote MHSS services to students via social media as well as through other channels.
  • universities and colleges should involve students in their methodology whereby MHSS are promoted in this way.
  • Universities and colleges should include information regarding how to access MHSS including location and time of operation.

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General details

Local Healthwatch
Healthwatch Manchester
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Communication with patients; treatment explanation; verbal advice
Other
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
Survey

Details of health and care services included in the report

Details of health and care services included in the report
Community Mental Health Team (CMHT) and specialist MH services
Counselling/Psychotherapy/ Improving Access to Psychological Therapies (IAPT)
Mental health crisis service

Details of people who shared their views

Number of people who shared their views
47
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