Healthwatch Sefton Feedback Report The Walton Centre NHS Foundation Trust January 2019 – June 2019

Download (PDF 1.32 MB)

Summary of report content

This report is based on feedback received by Healthwatch Sefton about the Walton Centre NHS Foundation Trust between January and June 2019.  It is based on feedback from 81 people.

Findings

The Walton Centre NHS Foundation Trust scored an average Healthwatch Sefton rating of 4.6 out of 5 stars during the period of January to June 2019.

Over all the Trust scored 5 out of 5 stars for average individual ratings for:

  • Quality of Treatment;
  • Staff attitude;
  • Cleanliness;
  • Quality of Food & Drink

An analysis of the sentiment of the reviews was 77% positive and 9% negative.

Feedback about car parking is a key theme was 63% negative, and 2 comments about discharge were wholly negative.

The report makes a number of observations to address negative feedback, including on car parking and discharge.

 

Would you like to look at:

General details

Local Healthwatch
Healthwatch Sefton
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Patient experience
Key themes
Administration (records, letters, results)
Parking and transport
Communication with patients; treatment explanation; verbal advice
Building, Decor and Facilities, including health and safety
Discharge
Food, nutrition and catering
Integration of services and communication between professionals
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Other
Oncology and cancer care
Critical care, acute care or High Dependency Unit
Discharge lounge/ discharge team/ discharge to assess
Name of service provider
The Walton Centre NHS Foundation Trust

Details of people who shared their views

Number of people who shared their views
81
Age group
Not known
Gender
All
Ethnicity
Not known
All
Sexual orientation
Not known
Does this report feature carers?
Yes
Did you find this attached report useful?
0
No votes have been submitted yet.