Enter and view: Archers Park

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Summary of report content

Healthwatch Sunderland conducted an Enter and View visit in September 2019 to Archers Park care home. The home provides support to up to 40 residents aged over 65. 

The report found that the management was positive and supportive to staff and residents. Residents feel that staff are well cared for and were know their needs. There was a good range of food on offer and staff encouraged residents to eat and drink throughout the day. All staff had access to home visits from health professionals, such as GPs, opticians and chiropodists. All cultural and religious needs are met when required. The home was clean and tidy with residents reporting that the home is a friendly environment. 

No recommendations were made and no service provider response was collected. 

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General details

Local Healthwatch
Healthwatch Sunderland
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Caring, kindness, respect and dignity
Staffing - levels and training
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Archers Park

Details of people who shared their views

Number of people who shared their views
16
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
Yes
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