Enter and View: Greengate House

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Summary of report content

Healthwatch St Helens undertook an Enter and View visit to Greengate House on 4th April 2019. The home caters for people who are over 18 and have a mental health condition. Potential residents are assessed, and referrals are usually via the Community Psychiatric Nurse (CPN). The home had 13 residents at the time of visit. Healthwatch staff found the home to be welcoming, clean, bright and airy with modern décor and an atmosphere of calm. There was adequate security via CCTV cameras and intruder alarms; an emergency call button in each bedroom; adequate staffing levels with good staff-resident relationships; excellent facilities for recreation and leisure for the residents; monthly rolling food menus catering to the residents' needs. The residents’ privacy and dignity were always maintained, and they had access to a CPN every fortnight. The report recommended the providers to be aware of the temperature in the lounge and continue the person-centred care. It contains a response from the provider.

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General details

Local Healthwatch
Healthwatch St Helens
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Food, nutrition and catering
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Staffing - levels and training
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Name(s) of the partner organisation(s)
None
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Making Space

Details of people who shared their views

Number of people who shared their views
10
Age group
All
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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