Annual Report 2018-19

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Summary of report content

Healthwatch Suffolk reported on their activity during 2018-19. This included: capturing people's experiences of health and social care; shaping, influencing and improving local services; exploring the mental health and emotional wellbeing of local children and young people; gathering people's experiences of care at home; championing the voice of LGBTQ+ young people; working with other people and organisations, including the Care Quality Commission, to challenge and influence NHS and social care services; and providing people with information and signposting advice. The report also includes information about the work of Healthwatch Suffolk's volunteers, finances and plans for the next year.

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General details

Local Healthwatch
Healthwatch Suffolk
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Annual Report
Key themes
Access to services
Communication with patients; treatment explanation; verbal advice
Complaints
Discharge
Public consultation and engagement
Written information, guidance and publicity
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
General feedback

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Home care/domiciliary care including personal assistants and personal budgets

Details of people who shared their views

Number of people who shared their views
0
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
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