Enter and view: Ashton Grange

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Summary of report content

Healthwatch Sunderland conducted an Enter and View visit to Ashton Grange in June 2019. This was carried out as part of Healthwatch Sunderland's ongoing Enter and View programme.

Healthwatch Sunderland used their observations, a questionnaire for residents, and questionnaires for staff and relatives to gather feedback on the home. The findings were used to score Ashton Grange against nine key indicators: a strong, visible management; staff with the time and skills to do their jobs; good knowledge of each resident and their changing needs; a varied programme of activities; quality, choice and flexibility around food and mealtimes; regular access to health professionals; accommodation of residents' personal, cultural and lifestyle needs; an open environment where feedback is actively sought and used; and provide a physical environment that is suitable for the needs of the residents. Healthwatch Sunderland's ratings indicated they agreed or strongly agreed that all of these indicators were met.

Healthwatch Sunderland did not make any recommendations.

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General details

Local Healthwatch
Healthwatch Sunderland
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Complaints
Public consultation and engagement
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
HC-One

Details of people who shared their views

Number of people who shared their views
0
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Types of disabilities
Learning disability or difficulties
Mental health condition
Types of long term conditions
Dementia
Does this report feature carers?
Yes
Did you find this attached report useful?
0
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