Enter and View Report: 101 Royal Hill

Healthwatch Greenwich are carrying out a series of visits to learning disability care homes, supported living, and respite facilities in Greenwich to understand the quality of life, and views of those using the service and the experience and perceptions of relatives and carers.

101 Royal Hill is a spacious, purpose built two-story care home in central Greenwich. The care home is designed for seven residents, and currently, six beds are occupied. While the care home is spacious and clean, the communal areas lack decoration and a personal touch. However, the bedrooms are homely and personalised. Its proximity to the park allows residents to enjoy daily walks and access local amenities. Additionally, the care home provides a van and driver, offering residents the opportunity to go on day trips and other outings. During Healthwatch Greenwich's visit, they noticed the staff engaging warmly and compassionately with the residents. While residents appeared happy and content we noticed very poor dental care. Multiple residents displayed discoloured and decayed teeth. Families we spoke to expressed their satisfaction with the care provided. Families have the flexibility to visit whenever they like and they communicate frequently with the key workers and staff. On the day of their visit, they observed residents going out and being involved in activities.

They made the following recommendations based on these findings:

1. Maintain a clear, tidy and safe environment in the garden.
2. Complaints information to be on display and available in reception area.
3. Replace heavily stained carpet to creating a more inviting and hygienic environment.
4. Review dental care and oral hygiene approaches.
5. Create a more welcoming and homely space in the communal areas.
6. Establish a regular method for group communication and feedback with families, such as a newsletter or group meetings.