Enter and view: The Orchards

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Summary of report content

Healthwatch North East Lincolnshire carried out an Enter and View visit to The Orchards residential care home on 13 March 2019.

The Enter and View representatives found that: staff were very knowledgeable regarding residents' needs and demonstrated a caring and empathetic approach, promoting dignity and privacy in their care; and the home had a very person-centred, family atmosphere and this was embodied in the ethos of the home. Residents all gave very positive feedback about the home and said they felt safe and well cared for.

Healthwatch North East Lincolnshire made two recommendations for The Orchards: to consider placing a sign by hand sanitizers to encourage residents, staff and relatives to use them; and to consider adding some decorative touches to bathrooms so that they appeared less clinical.

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General details

Local Healthwatch
Healthwatch North East Lincolnshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Complaints
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced/Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Dianne Ashburner

Details of people who shared their views

Number of people who shared their views
0
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Types of disabilities
Learning disability or difficulties
Types of long term conditions
Dementia
Does this report feature carers?
Yes
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0
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