Enter and view: Lindsey Hall

Healthwatch North East Lincolnshire carried out an Enter and View visit to Lindsey Hall, a residential care home, on 12 February 2019.

Findings by the Enter and View representatives included: staff actively promoted and safeguarded residents' dignity and privacy and demonstrated a caring and empathetic approach in the care given; residents had access to a wide range of communal areas and activities that catered to a number of tastes, promoting independence and engagement; the home had established an inclusive, 'resident centred' and 'family orientated' atmosphere that enhanced the residents' health and wellbeing; and the home demonstrated the use of research and good practice in its approach to nutrition and creating a dementia-friendly environment. Residents spoke highly of the staff and were happy with the quality of care and support they received.

Healthwatch North East Lincolnshire made three recommendations: to encourage all staff to wear name badges to promote easier identification for relatives and visitors to the home; to consider the needs of those residents who do not have family or friends to take them out into the local community, perhaps enabling them to use the dial a ride service on a more frequent basis; and to ensure that all large pieces of equipment are stored appropriately and not left in corridors when not in use. The report contains a brief response from the service provider, who stated that they are happy with the details of the report.