Experience of services: Q4 2018/19

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Summary of report content

Healthwatch Hackney reviewed data from 1st January 2019 to 31st March 2019 about health and care services in Hackney. They engaged 279 people.

They found that people reported most on information provision, carer and involvement, administration, booking appointments, medication, waiting times, quality of care and staff attitudes. 80% of people felt positively about the general quality of care and the empathy from staff.

No recommendations were made in this report. 

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General details

Local Healthwatch
Healthwatch Hackney
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Health visitors including baby clinics
Dentist
General Practice (GP)
Other
Maternity care
Obstetrics & Gynaecology
Children's social care services
Assisted living/Extra Care housing services/Supported housing
Emergency department (inc A&E)

Details of people who shared their views

Number of people who shared their views
279
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
No
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0
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