Enter and view: Worsley Lodge Care Home

This was an announced Enter and View visit. The Authorised Representatives collected feedback from residents, relatives and staff about multiple aspects of the home, such as the environment, management, food and drink, activities, culture, and staff attitudes. 

The absence of the Activities Coordinator had clearly had an adverse impact on the number and range of activities organised and residents’ awareness and perception of activities and how able they felt to take part. Some cover had been arranged through a volunteer and other temporary cover. The presence of drinks dispensers in the lounges was a very positive way of encouraging residents to take in fluids and enables visitors to get drinks for their relatives easily.

Staff, residents and relatives spoke very well of the new manager and her leadership.  Staff and residents all said that staff were too busy. The home seems to rely to some extent on agency staff at the moment, particularly for night time cover. This means that residents waking in the night may find themselves being cared for by someone unfamiliar to them.

Healthwatch made several recommendations, and received a service provider response.