Experience of St Bartholomews Hospital

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Summary of report content

Healthwatch City of London examined service user experience of St Bartholomews Hospital. They collected feedback from multiple sources, such as provider website feedback, social media, meetings, and outreach events. They heard from 193 people, who spoke about a range of issues such as quality of care, staff attitude, and user involvement. The majority of feedback was positive, with only 24% being negative. 

This report also breaks down the feedback by specific service areas, such as transport to and from the hospital, minor injuries unit, cardiology, cancer services, radiography and acute care.

No recommendations were made and there is no service provider response. 

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General details

Local Healthwatch
Healthwatch City of London
Publication date
Type of report
Report
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Diagnosis
Parking and transport
Public consultation and engagement
Quality of treatment
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
General feedback
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Cardiology/heart medicine
General outpatients and hospital-based consultants
Inpatient care/General inpatients
Medical imaging, including radiography, ultrasound, MRI and nuclear medicine
Oncology and cancer care
Other
Respiratory medicine (lung services)
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres

Details of people who shared their views

Number of people who shared their views
193
Age group
All
Gender
All
Does this report feature carers?
Not known
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