A snapshot of people with visual impairments' experiences of accessing health and care services in Leeds

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Summary of report content

Healthwatch Leeds wanted to highlight some of the experiences of the visually impaired so they could help to inform improvements in health and social care services. They also wanted to find out whether people could access information in a way which met their needs. 

Between January and March 2019, Healthwatch worked collaboratively with a number of organisations which helped with the engagement aspect of the research. They used focus groups to collect feedback. Overall, 113 people gave their views.

The biggest challenge people faced were their communication needs not being met and poor access to support. 

Healthwatch made recommendations about reviewing policies in health and social care organisations so that the communication needs of people with visual impairments could be catered for. 

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General details

Local Healthwatch
Healthwatch Leeds
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Focus group
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
113
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Types of disabilities
Sensory impairment
Does this report feature carers?
No
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