Enter and view: Gorway House

This is an enter and view report by Healthwatch Walsall. Healthwatch representatives visited the Galway House care home.

A total of 14 people were spoken to during the visit, 8 residents, 4 visitors, 2 staff.

Key findings include:

• All the residents we spoke to and relatives were extremely happy with the care they or their loved ones received.

• All residents seen appeared to be well and cared for.

• The home surroundings were airy and spacious and felt like home.

• The atmosphere for residents was calm and relaxed.

• Care staff were attentive to residents and their needs.

• No resident/relative information board in communal areas, we were told that there is one in the office.

• Residents had drinks and were asked if they wished for further drinks during our visit.

• Some issue from provider getting a GP to visit upon request, Nurses attend weekly.

• Manger said that they are utilising documents passed to them from the QICT which assists in initial and ongoing care planning.

• They are seeking to purchase sensor-based matts to be used in resident bedrooms.

• The provider is seeking to recruit a Deputy Manager.

• The provider is seeking to get staff on NVQ based certification routes.

• Whilst food was rated as excellent the choice of menu items may be limiting for residents.

There are recommendations in this report.

• Recommend that they display a resident/relative information board in communal area.

• Recommend that they use pictures as part of communicating Menu/food choices.

• Seek opportunities to evidence activities that have taken place which includes external visits such as shopping trips.

• Keep records of relative meetings.

• Commence and keep records of any resident meetings.

• Consider increasing choice of food menu options and meet any cultural dietary needs.

There are no follow up actions in this report.