enter and view: Whitby House

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Summary of report content

Healthwatch Cheshire West undertook an announced/unannounced enter and view visit to Whitby House on 20 November 2023.  They spoke to 6 people.

The report looks at:

  • Treatment and care, including GPs
  • Privacy, dignity and respect
  • Understanding residents' care plans
  • Residents' interactions with staff
  • Connection with friends and family and the wider local community
  • Activities
  • Personalised care
  • The environment and the building
  • Food and drink
  • Care home best practice initiatives

The report has eight recommendations.

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General details

Local Healthwatch
Healthwatch Cheshire West and Chester
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
6
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