Leighton Hospital A&E Watch Report - November 2023

This is a report by Healthwatch Cheshire East and Healthwatch Cheshire West. The project involved visiting Leighton hospital.  

During the visits to the site surveys were conducted, a total of 105 people filled this out.

Findings on the experience at A+E included:

• Of those that arrived by ambulance 95% said the ambulance arrived within two hours compared to 80% last year. 
• Of those who came by ambulance, 79% rated it 5 out of 5 for service (5 being excellent) compared to 88% last year. Nobody rated it less than 3 out of 5. ‘Staff’ was the main reason for the high scores. 
• The majority (70%) said they hadn’t been kept informed of their wait time whilst in A&E, compared to 81% last year. 
• 72% rated the service they’d received in A&E a 4 or 5 out of 5 compared to 71% last year. The busier the day the lower the satisfaction score. 
• 91% agreed that they had been treated with dignity and respect and 83% agreed their privacy had been maintained. 
• 52% hadn’t used A&E before in the past 12 months, compared to 57% last year. Of the ones who had, 49% had used it more than once previously.
• Attendees were predominantly White British (94%) and Heterosexual (95%) with slightly more female than male (52% versus 47%). Age demographics varied across the range with 62% being over 50.

There are no recommendations in this report.

There are no follow up actions in this report. However this is part of an ongoing series of visits to hospitals in the area. The provider has responded to this report.