Enter and view: St George’s Park
Download (PDF 534.21 KB)Summary of report content
This is an enter and view report by Healthwatch Telford and Wrekin. Healthwatch representatives visited the St Georges park care home.
Overall several issues were uncovered in the visit which are detailed in the recommendations.
There are recommendations in this report.
• Consider getting an external organisation to come and support with the overall feel of the home, including the colours of the walls, doors, pictures etc to make it feel more homely whilst addressing the needs of those living with dementia.
• Ensure that all visitors, relatives, and residents know who the staff are by the staff always wearing a name badge and having photos of each staff member and their roles on a notice board. Name badges to be in the format of “My name is” yellow badges.
• Consider for staff to have face to face conflict resolution training.
• Consider for staff to have face to face Safeguarding training.
• Ensure all residents are stimulated with various activities throughout the day.
• Consider playing music in the background to reduce the echoing of voices.
• Ensure all residents are wearing appropriate footwear.
• Ensure all staff receive Oliver McGowan training or equivalent as per CQC regulations 18 (July 2022).
• Consider signposting to external organisations to support relatives, use Healthwatch for this as it is part of their statutory duty.
• Ensure that the toilet with no lock on is repaired ensuring residents’ dignity is maintained, including they have sufficient washing facilities.
• Consider having diffusers throughout the home, not just in reception.
• Ensure all residents have access to fluids at all times.
• Ensure all residents have suitable incontinence pads and a good toileting routine in place. Seek advice from the continence team.
• Consider making the environment more homely.
• Ensure that all staff read the care plans for the residents that they are taking care of each time they are on shift.
• Ensure that language barriers do not detract from care of residents or understanding of issues like Safeguarding.
There are no follow up actions in this report. However the provider has responded in detail.