Long Term Plan County Durham, Darlington, Teesside, Hambleton, Richmondshire and Whitby Report

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Summary of report content

A comprehensive report which was undertaken for the Long Term Plan programme of work to support local implementation within the South Integrated Care Partnership of the North East Integrated Care System. It includes the views of 1313 people from across the region which is covered by seven local Healthwatch, coordinated by Healthwatch Darlington.

A wide range of topics and themes have been covered via a general and condition based survey and a number of locally held focus groups. In particular there is reference to how geography can affect access, with transport and the distance that people need to travel being cited as key issues. Additionally the local Healthwatch involved engaged a diverse range of community groups providing insight from BAME groups including Gurkhas as well as asylum seekers highlighting cultural and language differences that can prevent access.

Healthwatch Stockton investigated how visual impairment can limit options for accessing health and social care services, Healthwatch Middlesbrough explored the experience of BAME groups in relation to access, assessment, diagnosis and treatment as well as providing useful insight into the experiences of asylum seekers and how their health is affected negatively by fear of what could potentially happen to them if they access services.

Healthwatch Redcar and Cleveland spoke to young people and their carers about services that cater for autism, mental health and learning disabilities while Healthwatch County Durham unpicked the challenges faced by people with multiple and/or long term conditions.

Healthwatch North Yorkshire described the power of community support and dangers of social isolation while speaking to people about their mental health, with useful insight collected from the local Gurkha community about how language can create barriers to access now and in a digitalised future. Healthwatch Hartlepool employed a holistic approach to ageing healthily, children and young people's health while Healthwatch Darlington covered cultural barriers particularly for BAME women.

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General details

Local Healthwatch
Healthwatch County Durham
Healthwatch Darlington
Healthwatch Hartlepool
Healthwatch Middlesbrough
Healthwatch North Yorkshire
Healthwatch Redcar & Cleveland
Healthwatch Stockton-on-tees
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Booking appointments
Parking and transport
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Cost and funding of services
Diagnosis
Remote appointments and digital services
Discharge
Public consultation and engagement
Health inequality
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Integration of services and communication between professionals
Accessibility and reasonable adjustments
Administration (records, letters, results)
Caring, kindness, respect and dignity
Referrals
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Name(s) of the partner organisation(s)
National Health Service and Improvement
Primary research method used
Focus group
Survey
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy
Dentist
General Practice (GP)
NHS 111
General outpatients and hospital-based consultants
Oncology and cancer care
Cardiology/heart medicine
Rehabilitation/enablement
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Memory clinic
Palliative/end of life care
Ophthalmology
Physiotherapy
Respiratory medicine (lung services)
Services for people with a learning disability
Adult social care, including care packages and social workers
Home care/domiciliary care including personal assistants and personal budgets
Community Mental Health Team (CMHT) and specialist MH services
Other
Equipment services (including wheelchairs, incontinence, home adaptations)
Patient Transport and NEPTS
Ambulances and paramedics

Details of people who shared their views

Number of people who shared their views
1313
Age group
All
Gender
All
Ethnicity
All
Asian / Asian British: Any other Asian / Asian British background
Sexual orientation
Other
Types of disabilities
Sensory impairment
Learning disability or difficulties
Mental health condition
Types of long term conditions
Dementia
Asthma, COPD or respiratory condition
Blindness or severe visual impairment
Deafness or severe hearing impairment
Diabetes
Cardiovascular condition (including stroke)
Learning disability
Does this report feature carers?
No
Seldom heard groups
People who are geographically isolated
People with or recovering from addictions
People with limited family or social networks
Refugees or asylum seekers
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