Making a difference q4 2018 outcomes

Healthwatch Surrey continually monitor the range of ways we make a difference to local health and social care services for the people of Surrey. This report highlights the outcomes of there work in quarter 4 of 2018. This includes:

Amplifying your voice - Sharing views and experiences at meetings and events where health and social care services are planned and reviewed to ensure the voices of the people of Surrey are heard.

Escalations - Raising issues and concerns directly with commissioners and providers or with regulators and monitoring groups and organisations to ensure specific action is taken to improve a particular service.

Relationships - We are committed to developing mature relationships with health and social care commissioners and providers, as well as with community, voluntary and faith groups and organisations, to make it quicker and easier for services to be improved based on the feedback we share.

Empowering people - Supporting local people with information and advice that empowers them to get the best experience of health and social care services.

Projects - Our project work enables us to find out more about a particular issue or service and make recommendations for change or improvements. Projects are based on the themes that come from what people are telling us and other local priorities.