Enter and view: Spire Murrayfield Hospital

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Summary of report content

Part of the Healthwatch Wirral’s work programme is to carry out Enter and View visits. Local Healthwatch representatives carry out these visits to health and social care services to find out how they are being run and make recommendations where there are areas for improvement.

Spire Murrayfield Hospital is part of Spire Healthcare Limited. It is a private hospital which has been providing independent health care services on the Wirral since 1982.

The over all summary included: Staff were welcoming, friendly and courteous; staff were observed treating patients with dignity and respect; it was evident that there had been a lot of positive change recently and staff morale had improved; staff appeared to be confident in the new management structure, processes and procedures planned; a number of internal areas had been refurbished to a high standard; the external environment would benefit from improvement.

The report contains 7 recommendations and a response from the provider.

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General details

Local Healthwatch
Healthwatch Wirral
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Medication, prescriptions and dispensing

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Other
Name of service provider
Spire Murrayfield Hospital

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
Did you find this attached report useful?
0
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