Enter and view: The Bush Care Home

Part of the Healthwatch Walsall remit is to carry out Enter and View Visits.

Healthwatch Walsall carried out an announced Enter and View visit to The Bush Care Home on 30/05/18.

The report highlights the feedback received was mostly positive and the staff are striving to provide a good standard of care for the residents. The staff are endeavouring to put the residents at the centre of the service provision and there is a good sense of community. 8 Bush House is a Home in transition following a difficult period. A great deal of work is now to be carried out. However, this is mainly in areas such as infrastructure, (to improve resident experience), systems, documentation and training. Cleanliness is being tackled head on and measures such as individual resident room audits and room numbering should improve historical inadequacies dramatically. In addition, there is now a commitment from the new management to support the efforts of the staff in providing a high level of care.

The report contains 8 recommendations.